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Frequently Asked Questions

Below is a list of the most common topics about this site. The questions and answers for each topic follow.

Please let us know about any questions you have that are not covered by clicking here. We will respond with an answer to your question as quickly as possible.

  1. Logging In, Usernames, Passwords and Security
  2. Q: How do I find out what my Username or Password is?

    A: You must Create a New Account to place an order. You will choose a Username and a Password; the system will e-mail a confirmation to you. If you forgot your password, click the Forgot Password link underneath the Login button, and we will send it to your e-mail address on file.

    Q: Is your site secure? Is my information secure?

    A: For your security, all information you provide for payment purposes will be automatically encrypted using SSL (secure socket layer) encryption with digital certificates issued by Verisign® before you send it to us. Information you provide will be used only to process and confirm your order. No payment information is stored on the system. For more information on our privacy policy, please click here. For more information on our Terms of Use, please click here.

  3. Error Messages
  4. Q: I received an Error Message on the screen, what should I do?

    A: You can attach a screen capture of the Error Message to an email message to

    1. Open a blank Word document and save it as "Error Message".
    2. Display error message on the screen.
    3. Press and hold the "ALT" key.
    4. Press the "Print Scrn" key.
    5. Paste the screen capture into the Word document and SAVE.
    6. Attach the Word document to an email message and send it to

    We will then pass the information on to our webmaster who can try to determine the cause of your problem.

  5. Software
  6. Q: What software do I need?

    A: To view the minimum recommended hardware and software requirements, click here.

  7. Orders
  8. Q: Can I get a refund for my product?

    A: All questions regarding Maserati Online Technical Bookstore refund policies need to be directed to:

    Q: How do I cancel an order?

    A: This site automatically processes an order the moment it is placed. Since each order is produced on a custom per order basis, once you have confirmed a purchase by clicking Submit Order you cannot cancel it.

    Q: What is Order Confirmation?

    A: Order confirmation will be sent to you by e-mail. You will also be sent e-mail confirmation for a successful or unsuccessful credit card transaction. Maserati North America, Inc. assumes no responsibility if an order or credit card confirmation e-mail does not reach the customer due to network or customer computer problems. If we receive any indication that e-mail notification was unsuccessful, we will attempt to contact you at the telephone number you provide.

    Q: How can I order every technical document for a specific product?

    A: The complete subscription contains all technical information on all available models and document types.

    Q: How can I order a specific document?

    A: Individual documents are not available for purchase.

  9. Help
  10. Q: I am having difficulties when browsing for technical information in the Knowledge Online section.>

    A: For the Technical Information/Knowledge Online browser specifications click here.

    Q: How can I obtain help?

    A: From time to time, you may need to contact us with log-in or website technical support issues. Our support team will be glad to help answer your questions. The website support center is available M-F 8am-4:00pm Central Time. If you have a technical question or have a problem with an order click on the Help System link in the menu and submit a help request. You must be logged into your account to access the Help System. If you have feedback on how to make this site better, click here.

  11. Types of Products Available
  12. Q: What products and services do you carry?

    A: Click here to view a listing of document types that are available with a paid subscription.

  13. Comments / Feedback
  14. Q: How can I ask a question that's not answered here?

    A: Click here for the feedback form and we will try to answer your question. The most commonly asked questions will appear here for future reference. Thank you for your help and support in making this a great web site!

    Q: I have been having trouble getting my equipment repaired. Can you help?

    A: We are sympathetic to your situation. However, this is only a bookstore. We are not a technical hotline or a customer service center, and we have no special expertise to help in either area. When we receive a technical question such as yours, we suggest that you contact a qualified Maserati North America, Inc. dealer for advice, diagnostics, or repair. We hope this is sufficient. If you can think of any other way in which we at the bookstore can be of help, please let us know by using the Feedback Form.

  15. Payment
  16. Q: What kind of payment options do you allow?

    A: MasterCard or Visa credit cards only

    Q: When is payment due?

    A: Payment must be made at the time of sale. The customer must provide valid MasterCard or Visa credit account information. That information will be validated before an order is fulfilled. will attempt to notify a customer by e-mail if their credit card transaction cannot be successfully validated, and the customer order will be cancelled. All payments in U.S. dollars only. Prices are subject to change without notice and without incurring obligation.

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